Terms of warranty

Manufacturer
МЕТТА

The product and its parts
manufactured by the manufacturer
МЕТТА.

Warranty
certificate

The original filled
warranty certificate
(with the seller's stamp and the date
of sale) and/or the cash voucher.

Verification
spoilage

verification spoilage
quality control department
МЕТТА.

Rules
of operation

intended use of the chair with a maximum load of 120 kg, not more than 12 hours a day.

The right to warranty service is forfeited if:

misuse of the product;
presence of defects caused by external causes (drop, impact, transportation, exposure to high temperature, repair and/or modification of the product by an unauthorized person, etc.)
use of non-original branded components, consumables;
failure to assemble, install, reconfigure or maintain the product in accordance with published instructions and recommendations;
violations of care rules and the use of inappropriate care products;
Incorrect storage and operation (outdoors or in damp conditions);

The warranty does not cover:

defects caused by natural disasters (lightning, fire, flooding, etc.);
natural wear and tear over time;
damage caused by natural wear and tear on parts, such as upholstery fabric, armrests, headrests, casters;
natural marks, creases and wrinkles on leather upholstery;
inconsistency of shades, color and structure of different parts made of natural materials;
cuts and scratches, as well as damage resulting from a blow or incident;
damage, abrasive scratches, stains and marks from sharp, cutting objects, as well as abrasive surfaces (shoes, jewelry, buttons, etc.) on parts of the chair and textile materials;
change in the noise level of the seat mechanisms;
products used in a manner not in accordance with published instructions and recommendations, including care rules, for use, installation, reconfiguration, or maintenance;
changes in surface finish, including color fastness, due to aging, exposure to light, or direct sunlight;
textile pilling;
Matching colors, textures or textures of natural materials;
Color fastness or color matching of fabrics or surface finishes, including exact matching of cutouts, swatches, or sample cards.

Send a claim

If you find any product defects, please fill out the
form on the Complaint page..